TikTok said it is making progress in restoring its U.S. infrastructure following an unfortunate data center outage that affected the region shortly after the deal with TikTok US was finalized. Last week, TikTok announced it would form a separate entity in the U.S. with U.S. investors to avoid a nationwide ban.
Before and after the migration, users reported issues with unexpected behavior in TikTok searches, watching videos, posting, loading comments, For You algorithms, content, etc.
The company said on Monday that the glitch was caused by a power outage at its data center, affecting TikTok and other apps.
Today, a post on the TikTok USDS joint venture’s X account shows that the obstacles are still not completely resolved.
“Working with our U.S. data center partners, we have made significant progress in restoring U.S. infrastructure,” the post said. “However, there may still be some technical issues with the US user experience, including when posting new content. We are working to get TikTok back to full operation as soon as possible. We will continue to provide updates. Thank you for your patience.”
The company has not named a responsible data center partner. However, the United States has been in the grips of a major winter storm in recent days, affecting approximately 220 million Americans.
The timing of the glitch led some users to question the veracity of TikTok’s statements, as the disruption also occurred as civil unrest began to escalate after the killing of American citizen Alex Preti by ICE agents.
TikTok noted in an earlier post that users in the U.S. may experience “multiple bugs, slow loading times, or request timeouts, including when posting new content” as infrastructure issues persist. In some cases, creators’ posts may have zero views or likes, or appear to have no revenue, but this is also due to server timeouts.
“Actual data and engagement is secure,” the company advised.
